Despite all the focus on fostering psychologically safe workplaces, teams remain rife with
undiscussables:
topics that are too obscured or feel too challenging to surface and
discuss. What unites the varied topics consciously or unwittingly deemed
off-limits is that they exist because they help us avoid short-term
discomfort and conflict. But undiscussables also exist because there is a
perception gap:
leaders overestimate how freely their team members will speak. Leaders
feel psychologically safer than their team members, and the
false consensus effect makes them prone to assume others share their team-related perceptions and experiences.
The
challenge of undiscussables has grown as we’ve shifted to more
distributed teams and virtual communication, which make it harder to
raise uncomfortable topics and detect discomfort. However, neglecting to
surface the undiscussables can lead to strained working relationships
and unproductive meetings characterized by an absence of productive
debate. Over time, ignoring them can impede your team’s ability to solve
problems, learn, and improve its performance,
costing millions of dollars per year.
You need to uncover any taboo topics on your team before they escalate and damage morale and performance. Here’s how.
Accept that elephants exist
There are many
classic signs of undiscussables;
for instance, meetings marked by quick consensus, a lack of productive
debate, or uneven participation. Other symptoms include intransigent
team conflicts, indirect communication and triangulation, and disengaged
employees.
But
even if you don’t spot these signs, it’s safe to assume that there are
unexpressed thoughts and feelings on your team that, if tackled head-on,
could help it work more productively. In one
study, more than 85% of employees reported that they chose not to voice important issues to their boss.
The onus is on you to banish the elephants — or you become complicit in their existence.
Check your fear
Apprehension
over surfacing unspoken issues or delving into those you perceive as
sensitive or controversial is natural. You may worry that you’ll open a
can of worms, reveal an unsolvable issue, get blamed for the problem, or
deplete your team’s energy.
However,
loss aversion
makes it likely that you are overestimating the risks of raising
undiscussables and underestimating the consequences of doing nothing.
These unaddressed topics may be the most significant barriers to your
team’s cohesion, morale, and performance.
Tackling
undiscussables can require facing unpleasant truths and having the
courage to tackle tricky conversations. However, these conversations are
typically most challenging to initiate only. In practice, I’ve observed
that acknowledging unspoken issues brings a collective sense of relief.
With the obstacle finally out in the open, teams often come together as
they seek ways to address it.
Monitor and manage how you respond to challenges
Due
to your power, your team members continuously monitor your actions,
verbalizations, and body language to determine how they should behave.
If they worry that you’ll react negatively or intensely to challenging
information, it will block your efforts to discuss the undiscussables.
Therefore,
it’s crucial that you monitor and modulate your reactions to challenges
or difficult information. Negative events have
more power than positive ones in driving human behavior. So, like creating
psychological safety, you must both decrease (and ideally eliminate) the negative consequences of speaking up and magnify the rewards.
When
someone challenges your ideas or offers tough feedback, buck any
instinct to defend or justify your position and express openness and
curiosity instead: “Tell me more” or “Help me understand.” Sincerely
thank team members who speak up, publicly and privately. Even when you
cannot adopt their suggestion, explicitly demonstrate
appreciation for their contribution.
If
you’re unsure how your team experiences you or find it challenging to
regulate how you respond to difficult information or stress, consider
working with a coach.
Communicate your intentions and acknowledge reality
Don’t
leave your team guessing: Tell them why you want to surface unspoken
issues and how their participation is needed. For instance, you might
say, “I’m committed to having more open communication and addressing
anything hindering the team. It may be challenging, but I believe we can
navigate it together. I can’t do it alone, though. It’s your voice and
insights that will make the difference.”
Sometimes,
the issues your team raises may be out of your control, like a change
in strategic direction mandated by the executive suite. So, clarify that
discussing the undiscussable may not always lead to change. Sometimes,
employees can mistakenly equate being heard with being heeded, and it’s
important to proactively
remove this misconception.
Seek
additional ways to show your commitment to transparency and open
communication. For example, most companies conduct employee surveys and
exit interviews,
which can highlight hidden challenges on your team. Too often, this
data isn’t shared or followed up with any action. Instead, make it a
practice to share and discuss this data as broadly as possible.
Revamp your approach to one-on-ones
Research
shows that one-on-one meetings are most effective when the agenda is
dominated by the topics most important to the employee. Meet regularly
with your direct reports and follow this best practice to enable your
productivity
and team efficiency and to build the trust and psychological safety you
need for your team members to talk more freely with you.
Additionally,
however, purposefully dedicate one monthly or bi-monthly one-on-one
meeting to asking direct questions about their experience and
observations as a team member. Open doors and attitudes are insufficient
for encouraging your team members to speak up. Instead, you
must ask directly. For instance, you might ask the following questions:
- What challenges might I be overlooking in our team?
- What might I be unaware of right now that I should know?
- What’s one thing you think could improve our team dynamics?
- How can I most help you?
Make
the purpose of this meeting clear to your direct reports in advance and
share the questions you will ask so they can consider them beforehand.
Make
a special point of regularly asking new team members or third parties
like consultants who regularly interface with your team for their
observations of your team. Once you and your team members are ingrained
in your team’s culture,
it’s hard to see
if unspoken norms prevent essential conversations. However, new team
members and outside parties can often spot ineffective team patterns and
issues that are getting skirted or glossed over.
Regularly look inward with your team
Team
meetings and offsites typically focus on the work itself rather than
how the team is functioning. However, to surface undiscussables and
prevent their accumulation, you must also carve out time to focus on
team dynamics.
Initiate the conversation by
framing
the elephant in the room for your team. In other words, directly but
nonjudgmentally name the topic that seems to be impeding the team. For
instance, “We say we want to have a productive conflict on our team, but
I don’t think I am hearing everyone’s opinions in meetings.” Or, “I
sense some tension in the room, and it seems we’re avoiding talking
about it.” State your intention to learn and engage with the team to
unpack the issue, which can sound like, “I’d like to understand. What
does everyone think?”
As
your team builds trust in the process, you can prompt them with direct
questions like, “What are the biggest obstacles to our team’s success
that we haven’t discussed?” Or, “What aren’t we discussing that could
help us grow?” To increase openness and participation, divide your team
into pairs or triads to discuss these questions and then have them
report back to the group.
If
you’re met with silence with either of these approaches, temporarily
leaving the room can be helpful, as it was for one client whose team was
especially skeptical. You might say, “I sense there’s more. Let’s see
if it helps for me to leave the room. When I return, I want you to share
your perspectives and concerns as a team.”
Once
you have surfaced one or more elephants, delineate what is within the
team’s control and what is not, collaborate on the next steps, and
maintain transparency about how you will respond to any concerns raised.
Surfacing
the undiscussables on your team may be uncomfortable, but it must be an
ongoing campaign, or they will sneakily build up in the background and
hinder your team. You may not be able to solve every issue, but by
naming the elephants in your midst, they lose some of their power. And
some, you’ll be able to show the door.
Was this article helpful? Connect with me.
Follow The SUN (AYINRIN), Follow the light. Be bless. I am His Magnificence, The Crown, Kabiesi Ebo Afin!Ebo Afin Kabiesi! His Magnificence Oloja Elejio Oba Olofin Pele Joshua Obasa De Medici Osangangan broad-daylight natural blood line 100% Royalty The God, LLB Hons, BL, Warlord, Bonafide King of Ile Ife kingdom and Bonafide King of Ijero Kingdom, Number 1 Sun worshiper in the Whole World.I'm His Magnificence the Crown. Follow the light.
No comments:
Post a Comment
Note: Only a member of this blog may post a comment.