Swimming in Data? Three Benefits of Visualization - Sun and Planets Spirituality AYINRIN
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Author:His Magnificence the Crown, Kabiesi Ebo Afin! Oloja Elejio Oba Olofin Pele Joshua Obasa De Medici Osangangan Broadaylight.
“A good sketch is better than a long speech…” — a quote often attributed to Napoleon Bonaparte
The
ability to visualize the implications of data is as old as humanity
itself. Yet due to the vast quantities, sources, and sinks of data being
pumped around our global economy at an ever increasing rate, the need
for superior visualization is great and growing. To give dimension to
the size of the challenge, the EMC reports that the “digital universe” added 487 exabytes — or 487 billion gigabytes — in 2008. They project that in 2012, we will add five times as much digital information as we did last year.
I believe that we will naturally migrate toward superior visualizations to cope with this information ocean. Since
the days of the cave paintings, graphic depiction has always been an
integral part of how people think, communicate, and make sense of the
world. In the modern world, new information systems are at the heart of
all management processes and organizational activities.
About ten years ago, I vividly remember visiting the Cabinet War Rooms
in the basement of Whitehall, where Churchill had his war room during
WW II. The desks were full of phones, and the walls covered with maps
and information about troop levels and movements. These used color coded
pieces of string to help Churchill’s team easily understand what was
happening:
On
the one hand, I was struck by how primitive their information
environment was only sixty years ago. But on the other, I found it
reassuring to see how similar their approach was to war fighting today.
The mode, quality and speed of data capture has changed greatly from the
1940s, but the paradigm for visualization of the terrain, forces, and
strategy are almost identical to those of WWII. So, the good news is
that even in a world of information surplus, we can draw upon deep human
habits on how to visualize information to make sense of a dynamic
reality.
What
has changed since Churchill was chomping on his favorite cigars? The
quality, timeliness, granularity, and volume of data has increased
greatly. Also, with the ever improving assistance of Moore’s Law, we
have the power to recombine and analyze the vast stream of information
at a price point that makes even very advanced visualization techniques
within the reach of any business.
In my work with clients, I’ve seen three primary benefits of superior graphic representation:
- Great visualizations are efficient — they let people look at vast quantities of data quickly.
- Visualizations can help an analyst or a group achieve more insight into the nature of a problem and discover new understanding.
- A great visualization can help create a shared view of a situation and align folks on needed actions.
Below
is an example of a data visualization used by one of our property
casualty insurance clients that takes information from Google Earth and
overlays flood plain data onto an arial photo of their client’s
commercial building:
One
can clearly see that a big portion of the building complex framed in
the top of the picture lies within the flood plain. This picture makes
it much easier for the insurance sales person to show the company why
they may be paying a higher premium. It also allows for clearer internal
dialog between the salesperson and the underwriter, speeding
communication and collaboration.
In
addition to arranging the information to create shared understanding,
visualization gives us the ability to combine data in order to create
new insight — quickly and clearly. Wired has a wonderful graphic
showing the seven deadly sins by state across the USA. As I’ve written
about before, my firm is working on a system we call the Demand
Estimator, which makes it easy for management teams to overlay
information — both internal and external data — onto a map. This enables
analysis of key dimensions of performance.
When
I was a professor at Harvard Business School, my degree was in
management information systems and we often looked at how managerial
control systems focused the effort of the organization, and helped
leaders keep the many folks inside an organization focused on the right
things, day in and day out. One of the great challenges in any field
salesforce is to make sure that they are always turning their attention
to the customers and markets that have the most potential. Another issue
is the evaluation of salespeople. A key question you want to answer is:
is my salesperson strong, or are they simply in a very good market? For
property casualty insurance companies this is often a difficult
question to answer. The graphic below shows a big section of Iowa and a
little of the surrounding states, depicting potential demand in the
market by darker colors. We gathered this information from external
sources and matched it down to localities by state. This “layer” depicts
the market potential. The next layer adds the performance of the
agencies — shown with different-colored markers:
With
this graphic, we can see that there are “good agencies” in “bad
markets” and vice versa. This is vital information for sales management
to know when they are allocating resources to train and build up
agencies.
Where
is all this going in the future? I believe that we will continue to get
more and larger high resolution screens and projectors to display data.
The average American household has increased its “screen-estate”
significantly in the past few years with bigger, HD televisions and
computer monitors. The same is becoming true of companies — and this
will help to set the stage for more visualization.
The
quality of cheap mapping tools and the availability of vast quantities
of free or inexpensive data is growing. The planet is becoming “smart”
in the sense that we can track, monitor and see much more of both the
built and the natural environment.
The
challenge is that if management teams do not consciously build in great
visualizations, their organizations will waste an inordinate amount of
time sifting through the river of bits, and not get the effective
insights they need. Perhaps most perniciously, people will each be
looking at their own part of the puzzle, never getting to the shared
understanding that allows teams to take the right action in a tight
time-frame.
Ask yourself the following questions:
- Is there a simple map or maps of information that could make my life easier?
- Do we have the ability to take the myriad data and synthesize it into these new forms?
- How much time does the organization waste arguing about the facts instead of deepening understanding or crafting solutions?
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